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djroberts

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Posts: 4
Reply with quote  #1 
I need download location/key. I've been emailing support with no response.
vincemash

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Posts: 1
Reply with quote  #2 
use this
http://www.sausalitobrewing.com/ProMash/ProMash_PassRecover.html
djroberts

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Posts: 4
Reply with quote  #3 
I've tried that several times, no emails are received. I did receive the forum registration email though.
joekc6nlx

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Posts: 12
Reply with quote  #4 
I'll second djroberts's problem.  I've been a registered ProMash user for almost 20 years, and had a problem with my computer a couple of years ago.  I lost everything of ProMash that was on the computer, including my login information and password, and my key to unlock ProMash after I download and install it.

I've finally gotten my login information and successfully changed my email address, but when I try to access the "password recovery" option, it asks for the original login under which ProMash was registered.  That login has been so long ago and was changed so many times, I have  no idea what it might be.

I've sent several emails to techsupport, and let them know that my email address had changed, and that I am trying to recover my key.  I get no replies from them whatsoever.  I'm sorry, but if you're going to maintain this website and tell us that we can get the information we need, but then, don't respond to us when we follow your instructions, it's pretty frustrating.

I'd really like to hear from Jeff or whoever is running tech support for ProMash, so I can get back into the swing.  


kimsbrew

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Posts: 1
Reply with quote  #5 
I am in the same situation as joekc6nlx. First started using ProMash in 1999 according to the installlog. That was v1.3. Now using 1.8a on Windows 8.1 and it needs a lot of TLC.

Have no idea what the original email address used. Have not been successful either using the website or sending a letter to Jeffrey Donovan. 

Understand there is a version 1.8d. How to get it? and make it work?
joekc6nlx

Registered:
Posts: 12
Reply with quote  #6 
It's August 31, 2016 now.  In desperation, after looking for the owner key for a LONG time, I found it on a recently-revived hard drive where I was storing ProMash to begin with.  You can't find it in the program files, at least, not to where I was able to find it.

I called up an old email program (Eudora 5.1) and in the "Homebrewing" category I had made, I found an old email from Jeff that gave my user key.  

So far, the program is running on Windows 7 (64 bit), and as long as the hard drive holds out, I'll be able to use it.

I wish that "promise" on the home page about it being available 06-01-2015 was a bit more believable 15 months after that availability date......
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