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Mark

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Posts: 2
Reply with quote  #1 
I purchased promash around 12 years or so go, give or take.  Been using it actively all this time.  I just went through a hard drive crash and have been having issues getting it reinstalled on my Windows 8 machine (was previously working fine on Windows 8, same machine).  I don't have the original install file anymore but I do have the program directory of Promash from the previous install. 

Simply copying that directory over and trying to run the porgram does not work (error something about system file missing or some such).  Tried using 'run in compatability mode' but didn't change result.

Tried installing the trial version off the Promash website.  At first the same result.  Then uninstalled and ran the installer via the compatablity mode and the program works but it's only trial.  I tried copying the old directory over the new install but then the error returned.  So I uninstalled and then reinstalled the trial back to working condition.

The problem with being left with trial version is the only being able to change 3 recipies/sessions.  The problem with the website recovery is that I registered it 12 years ago.  I don't remember what email address I used to register it, nor do I have access to any of those from way back then anymore.

I've tried contacting Promash technical support to explain the issue but I've gotten no reply whatsoever.  Honestly, if it was merely an issue of me not being able to prove I've purchased the program, I'd simply pay again.  It's not expensive and I'm too dependent on Promash.  But the lack of response is too worrisome to throw money at.

Does anyone that's bothered to read this have a solution.  I have a feeling one of the files in my old install directory could fix this issue but I have no idea which one.

Thanks,

Mark
WaukeshaBrew

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Posts: 1
Reply with quote  #2 
I'm having the same issue and do have my username and code.  However, after downloading and reinstalling it still gives the same error message.  I've sent a notice to tech support, we will see if they answer.  I really don't want to buy something else, I like Promash and have an extensive library of recipes that work well and are repeatable.
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John
stansell

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Posts: 23
Reply with quote  #3 
Here's an alphabetic list of all the files in my ProMash directory. A lot of them aren't system files, but it was easier to just provide the entire list. My understanding is that ProMash is entirely self-contained; it doesn't make any registry changes nor does it copy files into any other locations.


_DEISREG.ISR
_ISREG32.DLL
boil.pms
BPSys.DAT
DeIsL1.isu
dilute.pms
esort1.srt
esort2.srt
EXTRA.DAT
HOPS.DAT
hsort1.srt
hsort2.srt
INSTALL.LOG
MALT.DAT
Malt_030603.mim
msort1.srt
msort2.srt
pm_lovrgb.ldt
ProCSys.DAT
ProDir.dir
ProGlobalWin.pos
ProHTML.ptc
Promash.cnt
ProMash.exe
PROMASH.GID
Promash.hlp
PROMSYS.DAT
ProWin.pos
RPSys.DAT
ssort1.srt
ssort2.srt
STYLES.BJCP
STYLES.DAT
STYLES.DBM
STYLES.DPM
WATER.DAT
WATER_USAGE.DAT
wsort1.srt
wsort2.srt
YEAST.DAT
ysort1.srt
ysort2.srt
 
Mark

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Posts: 2
Reply with quote  #4 
OK, I got mine working I think.  At least it SEEMS to be working so far.  No more missing system files errors and no more free trial limitations.  FWIW, this will only work if you had a previous working version of Promash on a previous Windows install and still had a backup copy of the directory.

As previously mentioned in this thread, I was able to get the fresh download from this sight of the free trial version of Promash to work on my Windows 8 machine only by running the installer itself in Windows compatability mode (believe I chose Windows XP).  Of course that comes with the free trial limitaions of saving 3 recipies/sessions.  To get the full working copy going again I started trying copying one file at a time over from the old install to the new install and testing after each file copied.  Didn't take long until I hit pay dirt.

First I tried _DEISREG.ISR because it's an odd looking file that looks like it had to do with registration AND it didn't exist in my new directory.  No dice.  Program worked but still in free trial mode.

Next I tried _ISREG32.DLL for the same reasons as the first one.  Again, no dice.  Program worked but still in free trial mode.

Next I tried the Promash.exe file itself, replacing the one in the new install.  Voila!  It works!  FWIW, I have no idea if the first two files made any difference.

I'll reply back if I run into any issues.
ThunderShred

Registered:
Posts: 2
Reply with quote  #5 
I tried this solution, but it didn't work for me.  Drat.

I have been away from the hobby for eight years or so.  Just had my first weekend back, and trying to use the evaluation copy wasn't that great.  My reinstallation attempts failed since I'm using 64-bit Windows now.  The evaluation copy I found on some website did work though, but it will not allow me to enter my credentials from my license.  

I'm still scouring the web for assistance tips, but if anybody could point me in a good direction, I would be most appreciative.  I am a huge fan of ProMash, but will have to decide if I need to cut and run to another program shortly.

I also stumbled across many posts with old news about Mr. Donovan's wife.  That news saddened me since I could not imagine life without my wife.  

Thanks,
Mark

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ThunderShred

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Posts: 2
Reply with quote  #6 
Ok, update from my post.  I got it to work.  Thank you, Mark, for the explanation.  I have ProMash in too many locations, and it turns out I was copying to the wrong location. 

duh!

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